Shipping Policy

Production Timeline

All pieces are made to order. We begin production within 24 hours of payment. How long the cut and hand-finishing takes depends on the piece: 3–5 business days for most name signs, and 5–7 for wall art and the event games. Each product page in the shop lists the ship window for that item, and that's the number to plan against.

Shipping Methods

We ship via USPS with tracking included. All orders are carefully packaged in a walnut-kraft gift box with bubble wrap protection.

Shipping Cost

Shipping within the United States is a flat $9.00 per order, no matter how many pieces are in it. Once your cart reaches $80.00, shipping is on us. The discount applies on its own, and you'll see the exact shipping line before you pay.

Delivery Times

Once your piece ships, delivery typically takes 3–5 business days within the continental United States. We ship to the US and Canada through checkout. For anywhere else, email us and we'll quote the address before you order.

Holiday Ordering & Cutoffs

Because every piece is made to order, holiday gifts need a little lead time: our 24-hour production start, then the hand-finishing window shown on the product page, plus 3–5 business days of USPS delivery. The event games take the longest in the studio, 5–7 business days, so they need the most runway.

We publish exact December order-by dates once USPS and UPS publish theirs, usually in October. We'd rather say nothing than guess a date you'd plan around. If you're shopping before then and have a deadline, email us with the piece and the date and we'll work the math with you.

Our studio and the carriers (USPS, UPS) all pause on the usual federal holidays: Thanksgiving, Christmas Day (December 25), and New Year's Day (January 1). Orders placed on those days begin processing the next business day. If you're close to a cutoff, email us and we'll tell you honestly whether it'll make it.

Tracking

You'll receive a tracking number via email as soon as your order ships. You can monitor delivery status anytime.

Damaged in Transit

If your order arrives damaged, contact us immediately with photos. We'll file a claim and send a replacement at no additional cost.

Lost in Transit

If tracking stalls, or a package shows delivered but you can't find it, reach out right away. For shipments lost in transit we'll open an investigation with the carrier and, once it's confirmed lost, remake and reship your piece at no cost. Because each item is personalized, we remake rather than refund.

Planning a piece around these windows? Every ship window above belongs to a real product. Browse the shop, or start from a nursery sign or the wedding signs if you already know the occasion.

Questions about shipping? Reach out to hello@imprintluxurystudio.com